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FAQs

What are the shipping times for your products?

We take 2-5 days to process your order then between 5 and 10 days to deliver it to you.

Do you ship anywhere in the world?

We deliver to the EU, and some countries internationally.

Where do we ship your product from?

Our offices are located in Paris . Our logistics warehouse is located in Tremblay-en-France.

Do you provide product tracking information?

Yes, wait 5 days after your order and ask us by email at contact@barbainegra.com

Some items are missing from my order, what's happening?

Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

Where are you located?

We are located in Paris in Ile de France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: contact@barbainegra.com

Do you have a refund policy?

We refund orders that have not yet been shipped.

No refunds are accepted when a package is being delivered.